We value your satisfaction and understand that, from time to time, returns & cancellations may be necessary. In line with our commitment to quality customer service, we happily accept returns on brand new non-customized items postmarked within three business days from the date of delivery to your location. 

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*Wigs/toppers custom ordered, customized for you or were shipped in for Wig Rehab services are not returnable

*Gently used items will state in the item's page if it is eligible for returns or is final sale 

* A flat $125 will be deducted  from original payment for all returns  

*Items purchased with the payment method AfterPay are not eligible for returns

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        To facilitate a smooth return process and ensure that your item can be restocked, we kindly ask that you adhere to the following guidelines:

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​​1. please avoid exposing your purchase to perfume, smoking or makeup. Please use the provided try on cap to       prevent make up from getting on the lace.

2. The lace should remain uncut. Cutting or altering the lace in any way disqualifies the item from being eligible for return.

3. The item must not be altered in any way. It should be returned in the exact condition as when it was received.

4. The item must be in a "tried on only" condition with any original tags attached. Any item returned without its original tag or in used condition will not be accepted.

5. Please avoid changing part to preserve its initial condition. Please do not restyle the wig as this will void eligibility for returning. 

6.  Please brush hair prior to returning and be sure any clips are closed, hair is put back into net and placed inside silk bag. Be sure to ship back in it's Lisa Grace Wigs box with any materials included. 

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        You are responsible for all return shipping costs, and we highly recommend insuring your return package, as we are not responsible for any return mail losses. ​Upon receiving the returned item, we will process your refund within two business days.   We cannot control how many days your original form of payment takes to process your refund and if you have any questions regarding this, please contact your bank, credit card or Paypal.  If any free products were shipped with your item, they must be returned in new unopened condition or this will be deducted from refund. You are eligible for a one time per order exchange or store credit  which would waive the restocking fee, just reach out to us to set this up! Store credit will not have an expiration and you will be sent a code for future use. 

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        We recognize that preferences can change. If you wish to cancel your order prior to shipment, a cancel fee of 5% will apply.  However, once the item has been shipped, cancellation is no longer possible. Should you wish to swap the purchased item with another available one prior to shipping, we will gladly facilitate this at no additional cost. 

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        We sincerely appreciate your business and your compliance with these guidelines. Your cooperation ensures we maintain our high standards of service and product quality. Thank you for your understanding and for trusting us with your needs.