Returns, Cancellations & Warranty Policy

Lisa Grace Wigs is committed to transparency and quality. Please read this policy carefully, as it governs all purchases and services. 

Returns & Cancellations

    Returns are accepted only on brand-new, non-customized, in-stock items that are postmarked within three (3) business days of                                                                       delivery. Listing will state if the item is returnable

• Returned items must be in original, unaltered, unworn condition.

• A $125 flat restocking fee will be deducted from all approved returns.

• Items purchased using After Pay are not eligible for returns.

• Return authorization must be approved prior to shipping.

      Warranty Policy

• Only brand-new, non-customized, in-stock wigs are eligible for a 14-day limited warranty from the date of delivery.

• Customized wigs, custom orders, clearance items, “sold as-is” items, seconds, Wig Rehab services, and client-owned wigs carry NO warranty.

• You must contact us within 14 days of delivery if you believe an eligible item has a defect so we may evaluate and troubleshoot.

                               ⚠️ IMPORTANT — WARRANTY VOIDANCE (NO EXCEPTIONS)

ANY alteration or misuse immediately and permanently voids all warranties. This policy has NO exceptions.

Warranty voiding actions include, but are not limited to:

• Lace cut or trimmed beyond original factory condition

• Ear tabs cut, trimmed, or removed

• Hair cutting, trimming, or thinning

• Cap taken in, resewn, or altered

• Recoloring, toning, or chemical processing

• Wefts cut, removed, or altered

• Silk or lace liners cut, damaged, or sewn

• Any structural modification of any kind

• Evidence of product buildup, including conditioners, oils, sprays, knot sealers, or residue in lace, silk, seams, or creases

👉 Once lace or structure is altered in any way, the warranty is void 100% with no exceptions!

Additional Warranty & Return Exclusions

• Custom-ordered or customized wigs are final sale and non-returnable.

• Wigs or toppers sent in for Wig Rehab or repair services are final sale and carry no warranty.

• Use of oils, heavy conditioners, sprays, knot sealers, or alcohol-based products voids any warranty.

• Items listed as “sold as-is,” “final sale,” “clearance,” or “seconds” carry no warranty and no return eligibility.

• Gently used items will state return eligibility on the product page.

• Return Condition Requirements (If Approved)

To remain eligible for an approved return:

1. Lace must remain uncut and unaltered

2. Item must be try-on only, with original tags attached

3. No exposure to perfume, smoke, makeup, or styling products

4. No part changes, restyling, or manipulation

5. Hair must be brushed, clips closed, net reapplied, and returned in original packaging

6. Any free items included must be returned unopened or deducted from refund

You are responsible for all return shipping costs. We strongly recommend insurance, as we are not responsible for lost or damaged return shipments.

Approved refunds are processed within two (2) business days of receipt. You will need to contact your bank, credit card or paypal for their own processing times.

 Exchanges & Store Credit

At our discretion, a one-time exchange or store credit may be offered in lieu of a refund, which would waive the restocking fee.
Store credit does not expire.

Order Cancellations:

Orders canceled prior to shipment are subject to a 5% cancellation fee.

Once an item has shipped, cancellation is no longer possible. Swapping for another available item prior to shipment                                                          may be accommodated at no additional cost.

Final Acknowledgment

By completing a purchase or submitting a wig for service, you acknowledge and agree that:

• You have read and understood this policy

• You accept all terms as written

• Lisa Grace Wigs is not responsible for outcomes once an item has been altered or mishandled outside our control