Question 1

What type of caps do you carry?

Accepted Answer

Cap Options
Here’s a small preview of the cap styles we offer — each designed for comfort, realism, and versatility.
 We carry a wide variety, including lace top, silk top lace front, silk top, velvet and silicone-lined, medical caps, fully hand-tied caps, and wefted caps.
We’re also proud to offer the iWig® brand silk tops, known for their premium craftsmanship and natural appearance.
 ✨ Please note: not all styles are pictured here!

Question 2

What sizes do iWig and Lace Top Wigs come in & How do I know my size?

Accepted Answer

iWig Solace Cap (wefted or hand-tied):
Circumference            
SMALL         21"                                            
MEDIUM     22"                                                              
Front to Nape: 
small 13"-13.5"
Medium 14"
ear to ear over top:
small 11.5"
medium 12.5"
Nape of Neck:
small 4.5-5"
medium 5-5.5"

Lisa Grace wigs:  **ALL MEASUREMENTS WILL BE IN INDIVIDUAL LISTING since they are  handmade, there can be small changes from cap to cap. We can also double check your measurements to the wig we have on hand to ensure a good fit.

Circumference
SMALL 20-21.75"             
MEDIUM 21.5-22.5"
LARGE 22.25-23"
*Rest of measurements in listings, sizes are true to size for wefted caps*

Numerous tutorials are available on YouTube illustrating 'how to measure your head for a wig' correctly. Should you need further guidance, don't hesitate to contact us. Our goal is to facilitate a seamless experience for you!

Question 3

What forms of payment do you accept?

Accepted Answer

Currently we accept Paypal, Paypal Credit, Afterpay, American Express, Visa, Mastercard,  Apple pay & Discover

Question 4

What is the typical response time for messages or emails?

Accepted Answer

***WE ARE OUT OF THE OFFICE SUNDAYS & WEDNESDAYS.......

On most occasions, you can expect a response within a few hours. However, there may be times when we are cherishing the Florida sunshine with our loved ones, causing a slight delay in our reply. We appreciate your understanding and patience during these moments.

Question 5

What products do you recommend for Wigs? How do I care for my wig?

Accepted Answer

Lace Top & Silk Top Wig Handling Instructions (Important)
Proper handling and care are essential to preserve the integrity, longevity, and wearability of lace top and silk top wigs.
Handling & Placement
Never lift, hold, or carry the wig by the lace or silk top.
Always place your hand gently inside the wig and handle it only by the cap areas.
Support the wig from underneath when putting it on or taking it off.
Avoid pulling, stretching, or gripping the lace or silk top in any way.
Lace and silk tops contain delicate, hand-tied knots. Improper handling can loosen knots, weaken the lace or silk, and lead to shedding or damage that is not repairable. Our lace tops are single knots meaning one hair is tied to each tiny hole. 
Washing & Water Use
Never use a handheld sprayer or direct water spray through the lace or silk top.
Do not allow water to be forced through the lace from above or below.
High-pressure or direct spray can loosen knots and cause hairs to loop or pull through to the underside of the cap.
When washing, allow water to flow gently over the hair lengths only, keeping pressure away from the lace and knot area.
Product Use
Do not apply oils, leave-in conditioners, sprays, knot sealers, or styling products, detanglers to the lace top, silk top, or knot area. Atleast a few inches away to be sure none gets on that lace!~
Product buildup—especially oils and alcohol-based products—can dry the lace, weaken knots, and cause premature shedding. We do not recommend using knot spray as it dries the knots and lace which can make them fragile. 
Condition and treat mid-lengths to ends only, UNDER ear tabs doen keeping all products away from the lace and knots.
General Care
Handle the wig gently at all times.
Brush carefully, supporting the hair near the cap to avoid tension on the knots.
Do not brush when wet as this can pull on the knots
try to keep the part the same throughout the wash 
We do not recommend using heat to dry
When not in use, store the wig properly on a stand or laid flat to avoid stress on the lace or silk.
Important Notice
Damage caused by improper handling, washing, water pressure, product misuse, or failure to follow these care instructions is considered user-caused damage and is not covered under any warranty.
By purchasing and wearing a lace top or silk top wig, you acknowledge that you have read, understand, and agree to follow these care and handling guidelines.

Reach out with any questions, we are glad to help & make any recommendations!

Lisa & Grace

Question 6

Can I color my wig or topper?

Accepted Answer

short answer is......YES and NO
Only Virgin or European hair can be lightened (non-factory dyed colors) 
Factory dyed wigs can be darkened only (low lights, toning etc) 
*Please contact us if you have any questions about customizing your Lisa Grace Wig *OR* other brand wig. 
*Please ONLY take your wig to a licensed cosmetologist who has extensive knowledge of working with wigs. There are so many factors that are very unique to wigs.... that do not apply to bio hair care. We do also recommend (besides us lol) Kerry of New Wave Hair co. who is an amazing colorist.

Question 7

How long do Human Hair wigs last?

Accepted Answer

Wig Longevity & Ongoing Care Expectations
The lifespan of a human hair wig varies widely and depends on many factors. Because each wig and wearer is different, it is not possible to guarantee a specific lifespan. Some wigs last month+, others years or even several years — care, wear frequency, and handling all play a significant role.
Factors That Help Extend the Life of Your Wig
The following practices can significantly improve longevity:
Rotate your wigs whenever possible
 Having more than one wig to rotate reduces daily wear and stress on any single piece. We recommend 4 if you can swing it! Buying used is a great way to save money...
Handle your wig gently at all times
 Lace tops and silk tops are delicate and should be treated with care. never hold by the lace or silk top. 
Brush carefully around lace and silk areas
 We recommend a very wide-tooth comb for daily brushing, especially near the top and hairline. We do not recommend brushes or anything other than very wide tooth comb. Amazon sells these inexpensively and many will get one in  their box from us!
NEVER and I repeat NEVER EVER use oils and conditioners near knots, lace, or silk tops. Nothing with oils in it
 Oil-based products, heavy conditioners, sprays, and buildup can loosen knots and weaken lace or silk. This can ruin a wig even after one time mistake! 
Expect ongoing maintenance
 Human hair wigs require continued care—just like biological hair. Over time, most wigs will need:
*Color refreshing or toning
Trims
Deep conditioning (from below the ear tabs downward)
Occasional ventilation may be needed to replace hair within the cap Be CAREFUL with the lace tops or silk tops! 
     *We offer these services, and our price list is available on our website.
Do not discard a wig simply because it has issues
 If you love the fit and hairline, many problems are repairable.
OR keep it for yard work, sweaty activities and also keep in mind if you head tends to be sweaty/oily this can also make those precious knots loosen and fall out
 mishandling the ends of the lace even once can damage the fragile lace. 
Hair can often be ventilated back into the cap
Color and dryness can often be corrected and is expected with wear

Washing, Drying & Heat Use
Allow your wig to air dry whenever possible
We do not recommend blow dryers
Never use heat without a heat protectant (applied only to the hair lengths — never on lace or silk)
Keep all heat tools below 300°F
Heat can and will fade color over time, especially lighter shades
Activities to Avoid
Do not wear your human hair wig in:

Pools
Spas
The ocean
High-sweat or water-heavy activities
no sunscreen use where hair will hit it.... it will likely discolor the hair

For these situations, we strongly recommend using a synthetic or lower-cost wig instead.
Realistic Lifespan Expectations
Lace top wigs: often average around 1 year due to the fragile nature of lace

With rotation and gentle care, some can last 2–3+ years
When worn daily as a sole wig, lifespan may be just weeks to months
    *Silk top wigs: typically last 1–2 years or longer with proper care

We have personally recolored and refreshed iWigs that were 2–5 years old and still going strong with proper maintenance — sometimes all they needed was a major “spa day.”
Our Honest Recommendation
If possible, we recommend owning at least 3-4 wigs and rotating them.
 Personally, I try to add one new wig to my collection each year when I can — I know these beauties are an investment.
Having:
Multiple wigs for rotation
A less expensive or synthetic wig for high-activity days
can dramatically extend the life of your higher-end pieces.
Final Note
Ultimately, the life of a wig can range from weeks to months to years, depending on wear frequency, handling, care, and maintenance. We are always happy to share what has worked for us and guide you through proper care options.
There are many methods for caring for wigs — these are our professional recommendations based on experience.
Please reach out anytime. We’re here to help 🤍

Question 8

Will my shipping label say from Lisa Grace Wigs?

Accepted Answer

For discretion and confidentiality, your package will only be labeled 'Lisa Grace'. The word 'wigs' will not be included on the shipping label

Question 9

How much is shipping?

Accepted Answer

INSTOCK items ship free (USPS or UPS signature & insured) 
Custom ordered pieces or customized pieces ship FREE
Wig hospital and rehab patients have a flat return shipping fee of $35 shipping fee that will be added to your quote. If return shipping is over $35 due to high insurance, we ask that you kindly cover this. All items ship fully insured with signature. We can't ship without insurance or signature, even on your wigs shipped in. This covers both you, and us and helps ensure your items will arrive to you!~

Question 10

When will my item ship?

Accepted Answer

We aim to ship your item within one business day via Usps, Fedex or Ups insured delivery, requiring your signature upon receipt for ALL wig orders.

Question 11

Do you ship outside USA?

Accepted Answer

*YES! Currently we ship to the UK, Netherlands and Canada. Shipping is a flat $100. We ship insured with signature by UPS. contact us directly if you have any questions.

Lisa Grace Wigs

& hospital

Frequently asked questions