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Lisa Grace Wigs   FAQ's

  • How do your customs work? Customization of my wig or a new iWig? What services do you offer?
    Grace is a licensed cosmetologist (Aveda trained) in the state of Florida! We offer custom services for a new wig or your own piece with a turn-a-round time of approximately 3-8 weeks from time we receive your piece. Contact us for our current time frame. (New lace top & iWig pricing includes all customization services desired) *We offer brand new iWigs & Lace tops for full customization. Both are Mongolian grade hair Customs offerings starting at: Bleached knots lace front only $75 Bleached knots entire lace top $100 Just Cut $100 Just Thinning $75 Cut & Thin $125 Re-rooting wig $175 Overall toning $150 Re- root & overall toning $200 Reverse Balayage (long root/balayage style low lights) $250 Re-Root, Low lights, overall tone & cut/thinning $275 Partial highlights & deep conditioning treatment: $200 *silk top or lace top areas* Full Highlights & deep conditioning treatment: $350 *entire wig* Wet Balayage $150 (lightening) Deep condition 2 step K18 treatment: $50 Lace tightening (darts at temples) $75 *we are not able to bleach knots or highlight factory dyed wigs* *we accept most brands, but hair must be in good condition with very minimal knot loss* *We do NOT accept wigs with starting color of 100% white (not lemon yellow) *sorry, we do not accept Band fall or pony style wigs *Contact us for current iWig's or lace top availability for customization *Once we pin down details we create a custom listing for you. We then send you our contract to sign. We require full or deposit payment at time of contract signing. We like to stay in close contact with you during the customization process as questions arise! We always test strand prior to services to be sure your piece will accept the desired service. Prior to shipping back upon completion, we will send you many pictures & video in various lighting for approval. Once shipped back there are no further tweaks/adjustments or returns. If requested during the customization process, the price will include tweaks/adjustments unless new service requests are added or major changes to services. Shipping cost for your customized piece back to you will depend on how much you want us to insure your piece for. Approximately $20-$40 will be charged in a listing for you upon completion Thank YOU! Reach out with any questions, please send up pictures in various lighting of your used piece if looking for customization services.
  • What forms of payment do you accept?
    Currently we accept Paypal, Paypal Credit, Afterpay, American Express, Visa, Mastercard, Apple pay & Discover
  • What is the typical response time for messages or emails?
    On most occasions, you can expect a response within minutes. However, there may be times when we are cherishing the Florida sunshine with our loved ones, causing a slight delay in our reply. We appreciate your understanding and patience during these moments.
  • What sizes do iWig and Lace Top Wigs come in & How do I know my size?
    iWig: Circumference Front to Nape Side to side across top Nape of neck SMALL 21" 13-13.5" 11.5" 4.5-5" MEDIUM 22" 14" 12.5" 5-5.5" Lace Top wefted cap: Circumference SMALL 20.5-21.5" The rest of the lace top measurements will be in individual listing MEDIUM 21.25-22.5" LARGE 22.5-23" The small lace top's fit me like a glove at 21.5". We recommend trying a small if 21.5" circ versus medium, unless you prefer a looser fit. Each item's description includes the manufacturer's cap measurements and size. To ensure the best fit, please know your head's circumference and other pertinent wig measurements. Numerous tutorials are available on YouTube illustrating 'how to measure your head for a wig' correctly. Should you need further guidance, don't hesitate to contact us. Our goal is to facilitate a seamless experience for you!
  • What products do you recommend for Wigs? How do I care for my wig?
    Products we use & love: Redken acidic shampoo & conditioner Redken acidic heat protectant K18 oil K18 conditioning balm & rejuvenation spray Pureology 21 leave in conditioning spray Please be very gentle when washing your wig. Do not get conditioner or oil based products on or near the lace or silk top EVER. (this can make knots fall out of lace areas) Gently swirl wig in soapy (shampoo) water, do not scrub or agitate harshly. We recommend hang to air dry. For best results and lowest density look: we recommend using a high quality flat iron when dry (with heat protectant) and then curl as desired. Be very careful with lace areas of wig as knots can fall out very easily. Please treat your wig very gently.... This will help it last longer!! Reach out with any questions, we are glad to help & make any recommendations! Lisa & Grace
  • Can I color my wig or topper?
    short answer is......YES and NO Only true Virgin hair can be lightened Factory dyed wigs can be darkened only *Please contact us if you have any questions about customizing your Lisa Grace Wig *OR* other brand wig. *Please ONLY take your wig to a licensed cosmetologist who has extensive knowledge of working with wigs. There are so many factors that are very unique to wigs.... that do not apply to bio hair care. We do also recommend (besides us lol) Kerry of New Wave Hair co. who is an amazing colorist.
  • How long do Human Hair wigs last?
    The life of your wig will depend on many factors to estimate total life of the wig. Things that help your wig last longer: having more than one wig to rotate treating your wig very gently brushing carefully lace top or silk top areas, (we prefer a very wide tooth comb for daily brushings) not getting any oil based products/conditioner etc. near the knots, lace areas or silk top being prepared/accepting your wig likely will need color refreshing over time (we offer this!), trims, deep conditioning etc. There is a lot of ongoing care for human hair wigs.... just like Bio hair!~ some wigs will need ventilation at some point, putting hair back into the cap. We recommend The wig station for ventilation and cap/wig fixes. If lace is stretched, it can be taken in. Don't just throw away a wig with problems, if you love the fit and hairline..... likely it can be repaired!! If you have an iWig, they can likely assist you if issues arrive like knot loss at lace or silk areas, or any cap issues over time. allow your wig to air dry versus using a blow dryer using heat protectant (not on silk or lace areas) prior to any heat keeping heat tools below 280 F do not wear your wig in a pool, spa, beach etc. we recommend have a synthetic for this!! We recommend, if you can.... have a few wigs so you can rotate them around. I like to add a new wig to my collection each year, if I can. I know these beauties are very expensive!! Lace tops in general last approximately a year (because the lace is very delicate and fragile, having more than one will help longevity).... BUT I can tell you I personally have several that are >3 years old.... and have had a few that did last around a year. Silk tops should last longer, I estimate more like 1-2 years.... but can last a lot longer as well! We have recolored iWigs that were 2-5 years old that were still going strong & just needed some TLC (A major SPA wig day!) Basically life of the wig will vary depending on so many factors.
  • Will my shipping label say from Lisa Grace Wigs?
    For discretion and confidentiality, your package will only be labeled 'Lisa Grace'. The word 'wigs' will not be included on the shipping label
  • How much is shipping?
    Shipping is free >$250 and a flat rate of $10 <$249. We ship within one business day using USPS, UPS or FEDEX, insured. Shipping your customized wig back to you will depend on amount insured for and will be approximately $15-45
  • When will my item ship?
    We aim to ship your item within one business day via Usps, Fedex or Ups insured delivery, requiring your signature upon receipt for ALL wig orders.
  • Do you ship outside USA?
    Currently, we are limiting our shipping to within the USA. However, we may consider expanding our shipping areas in the future. For any queries related to shipping, please feel free to get in touch with us.
  • What is the procedure for making a return and when can I expect to receive my refund?
    You can find ALL return/exchanges information on our Returns & Policies page. Remember, we offer a one-time free exchange option!

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In Conclusion, Your Grace: Your wig isn’t just an accessory; it's a part of your royal identity. These guidelines aren't merely instructions; they are an elegant dance designed to help you keep your wig as magnificent, charming, and timeless as you are. Treat your locks like royalty, and they’ll crown you every day!

Lisa Grace Wigs

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