Lace Top & Silk Top Wig/Topper Care & Handling Guidelines

PLEASE READ — IMPORTANT CARE INFORMATION

At Lisa Grace Wigs, we want you to enjoy your wig or topper for as long as possible. Lace-top and silk-top pieces are delicate, handcrafted hair systems that require careful handling, regular maintenance, and appropriate product use.

Our lace tops are constructed with delicate, individually hand-tied knots. Because of this construction, improper handling, friction, adhesive use, product buildup, and excessive tension can lead to premature shedding, knot loss, and damage.

Customers are responsible for the ongoing care, maintenance, and proper handling of their wigs and toppers after delivery.

Please carefully review the following guidelines.

1. Wig Lifespan & Normal Wear

There is no guaranteed lifespan for a lace-top, Hand-tied or silk-top wig.

The longevity of your wig depends on several factors, including:

Frequency and duration of wear

Daily handling and styling

Exposure to scalp oils, sweat, and product buildup

Use of adhesives, tape, or lace products

Washing frequency and technique

Friction, brushing, and tension on the cap

Proper maintenance and storage

A wig worn daily for extended periods experiences significantly more wear than a wig worn occasionally.

A single wig worn every day may require maintenance or repair much sooner than one that is rotated with other wigs.

Some pieces may last considerably longer than others depending on their construction, usage, and care. Longevity cannot be guaranteed simply by the number of months a wig has been owned.

We strongly recommend rotating between multiple wigs whenever possible to reduce continuous wear on any single piece.

2. Proper Handling & Placement

Lace and silk tops are extremely delicate and must be handled gently.

Never lift, carry, or hold your wig by the lace or silk top.

Place your hand inside the cap when lifting or positioning the wig.

Support the wig by its sturdier cap areas and ear tabs when putting it on or removing it.

Never pull, stretch, or tug on lace, silk, or hand-tied areas.

Avoid excessive tension around the hairline, part, and crown.

Pulling or stretching the lace can loosen knots, damage the cap, and cause permanent hair loss.

Once individual hairs have been pulled from their knots, routine washing or conditioning will not restore them. Repair or reventilation may be necessary.

3. Adhesives, Glue, Tape & Lace Products

Lisa Grace Wigs does not recommend the use of adhesives, wig glue, lace tape, lace-melting products, or knot-sealing sprays on our lace-top or silk-top wigs.

These products may cause buildup around delicate knots and increase the risk of damage during application, wear, cleaning, or removal.

Hair can become trapped in adhesive residue. When the adhesive or wig is removed, individual hairs may be pulled from the lace, resulting in shedding, thinning, bald areas, or permanent knot loss.

Certain adhesive removers, lace sprays, and styling products may also contain ingredients that are unsuitable for delicate lace materials.

Any customer who chooses to use adhesives or related products assumes the additional maintenance and damage risks associated with their use.

Adhesive-related damage is not considered a manufacturing defect.

Never pull or peel adhesive residue directly from the hair or lace. If significant residue is present, we recommend professional assessment and cleaning.

4. Washing Frequency & Scalp Oil Buildup

Regular washing is essential to maintaining your wig.

Your scalp naturally produces oils, sweat, and sebum. With repeated wear, these substances can accumulate on the inside of your wig cap and around the delicate knots.

Excessive buildup may affect the condition of the lace, contribute to tangling, and increase the risk of damage during handling or cleaning.

For frequently worn wigs, we generally recommend washing approximately every 7 wears, or more frequently when necessary.

You may need more frequent cleaning if you:

Wear your wig all day, every day

Exercise or perspire heavily

Live in a warm or humid climate

Notice significant oil or product buildup

Cleaning frequency should also reflect the particular hair system, its condition, and the products used.

Avoid allowing substantial sweat, oils, dirt, or adhesive residue to accumulate for extended periods.

Proper Washing Technique

Use gentle water flow.

Do not direct a forceful handheld sprayer through the lace or silk top.

Avoid high-pressure water from above or beneath the cap.

Do not vigorously rub, scrub, twist, or stretch the delicate top.

Gently cleanse the hair while minimizing friction and tension on the knots.

Use products appropriate for your specific wig.

Forceful spraying and excessive manipulation can cause hairs to loosen or pull through the underside of the cap.

5. Hair Products, Oils & Conditioning

Keep oils, conditioners, leave-in products, detanglers, and styling products away from the lace or silk top and the hand-tied knot areas.

Apply conditioning treatments primarily to the mid-lengths and ends of the hair, preferably below the ear tabs.

Avoid applying the following directly to the lace or knots:

Hair oils and oily serums

Heavy conditioners or masks

Leave-in conditioning sprays

Adhesive or lace-melting sprays

Knot sealers unless specifically approved for your piece

Heavy styling products

Product residue can accumulate within delicate cap materials and may make cleaning more difficult.

We also offer silk liner installation through our Wig Hospital. A properly fitted liner can help provide a barrier between the scalp and delicate cap areas, reducing direct exposure to scalp oils and sweat.

Please contact us if you would like information about adding a silk liner.

6. Brushing, Styling & Storage

Always handle your wig gently.

Use a wide-tooth comb and work carefully from the ends upward.

Support the hair near the cap to avoid pulling on the knots.

Avoid aggressive brushing or detangling, particularly while the hair is wet.

Minimize unnecessary manipulation of the part line.

We recommend air-drying rather than using heat to dry the wig.

When styling with heated tools, we recommend staying below 250°F, where suitable for the specific hair system.

Store the wig on an appropriate wig stand or laid flat to avoid unnecessary stress on the cap.

Excessive heat, friction, pulling, and repeated rough styling can shorten the usable life of a wig.

7. Special Care for Vibrant & Fashion Colors

Vibrant colors require additional attention because fading can occur with regular washing, styling, and wear.

To help maintain your color:

Wash with cool or cold water.

Avoid soaking the wig.

Minimize heat styling.

Use heat below 250°F when appropriate.

Avoid unnecessary deep-conditioning treatments that may accelerate fading.

Use color-safe products suitable for your specific wig.

Vibrant and fashion colors may fade over time even with appropriate care.

Grace specializes in custom color work, and we are always happy to offer guidance on maintaining your color.

8. Wear-Related Damage, Repairs & Warranty Coverage

Lisa Grace Wigs specializes in New Custom wigs, wig rehabilitation and repair. Through our Wig Hospital services, we have extensive experience evaluating damage caused by wear, handling, styling, adhesives, and product buildup.

We understand that wigs are delicate and that maintenance or repairs may become necessary with use.

Normal wear and tear, maintenance needs, and damage caused by use or improper care are different from manufacturing defects.

Examples of issues that may be considered wear-related or customer-caused damage include:

Hair loss resulting from adhesive or tape removal

Knots pulled from lace due to excessive tension

Damage associated with heavy product buildup or improper cleaning

Lace stretching, tearing, or deterioration from handling

Excessive brushing or detangling damage

Heat-related damage

Running fingers (hands excrete oils) through any part of your wig when worn causing knot loss

Damage from alterations or products not recommended for the piece

These conditions are not automatically covered as manufacturing defects under our warranty.

Requests for warranty service, repairs, or replacement are evaluated individually under the warranty terms applicable to the original purchase.

When appropriate, we may request photographs or require an in-person or mailed inspection to determine the condition of the piece and the likely cause of damage.

If an issue qualifies under the applicable warranty, Lisa Grace Wigs will provide the remedy required by those terms and applicable law.

If an issue is determined to be wear-related or outside warranty coverage, we may offer paid repair, cleaning, or rehabilitation services when feasible.

Extended wear, shedding, or maintenance needs do not automatically qualify a wig for a complimentary repair or replacement.

9. Our Commitment to You

We want you to get the most enjoyment and value from your investment.

These care recommendations are based on our experience with delicate hair systems, guidance from the wig makers who construct our pieces, and the types of damage we regularly encounter through our rehabilitation services.

Following these guidelines can help reduce preventable damage, although no maintenance routine can guarantee a specific lifespan or eliminate normal wear.

Please review these instructions before purchasing or wearing your wig. These guidelines supplement our published warranty and return policies and do not replace any rights provided under applicable law.

If you are unsure about how to wash, style, store, or maintain your wig, please contact us before attempting something that could damage it. We are always happy to help! With care,

Lisa & Grace

Custom, Resell & Rehab — Wig Hospital Services